Client Care at Drummond Laurie

Here at Drummond Laurie, customer service underpins every aspect of our day to day roles. Ensuring our clients comply with accounting and tax regulations can be complex but providing a good level of customer service whilst providing these services is far from rocket science.

Doing the simple things right requires minimal effort but can make a significant difference to our clients, whether it’s responding to emails and voicemails promptly or keeping someone up to date with the progress of their accounts/tax returns, looking after the needs of our clients is always at the forefront of our minds.

In recent years we have seen a growing number of our existing clients referring their family, friends and business associates to Drummond Laurie. We always encourage our clients to provide regular feedback but we see no greater endorsement than when our clients feel sufficiently happy with the service they have received to recommend us to their colleagues and associates.

“I am writing to thank Gillian Wayne for all her help while setting up my new company. Gillian possesses all the attributes necessary to be an excellent business adviser; she is diligent, responsive, and very patient. Gillian is professional, personable and clearly takes pride in doing a good job.  In my particular case, there were a few challenges and Gillian went the extra mile to find a resolution in each case.  Many thanks for all your help.”

− Client, Graham Thackery